The RGV Review Reputation Score
Every business in the RGV Review directory receives a Reputation Score between 0 and 100. This score is calculated automatically using verified data from Google Business Profiles and is updated on a regular basis to reflect the most current customer feedback.
Unlike simple star averages, the RGV Review score accounts for six distinct dimensions of reputation: how good the reviews are, how many there are, how recent they are, how consistently they arrive, how often the owner responds, and the overall sentiment of the language customers use.
The result is a single, comparable number that gives consumers a reliable way to evaluate businesses across the Rio Grande Valley — from McAllen and Edinburg to Harlingen, Brownsville, Mission, and beyond.
The 6 Scoring Factors
The total score is the sum of six factors, each worth a defined maximum number of points. The maximum possible score before penalties is 95 points.
⚠️ Penalty: Unanswered negative reviews incur a deduction of 2 points each, up to a maximum penalty of 10 points. This incentivizes business owners to engage with critical feedback.
Grade Scale
Every business receives a letter grade alongside their numeric score, following a standard academic scale.
| Grade | Score Range | Standing |
|---|---|---|
| A+ | 90–100 | Exceptional |
| A | 85–89 | Excellent |
| A- | 80–84 | Excellent |
| B+ | 77–79 | Good Standing |
| B | 73–76 | Good Standing |
| B- | 70–72 | Good Standing |
| C+ | 67–69 | Average |
| C | 63–66 | Average |
| C- | 60–62 | Average |
| D+ | 57–59 | Needs Improvement |
| D | 53–56 | Needs Improvement |
| D- | 50–52 | Needs Improvement |
| F | 0–49 | Poor Standing |
Data Sources & Update Frequency
All review data is sourced from Google Business Profiles via the Google Places API. RGV Review does not create, modify, or remove reviews — we only index publicly available data that any customer can see on Google Maps.
Review data is synchronized every 6 hours for claimed businesses. Reputation scores are recalculated nightly. The leaderboard is updated weekly to reflect the most current rankings across all 16 business categories in the Rio Grande Valley.
The RGV Review directory currently indexes over 800 businesses across McAllen, Edinburg, Harlingen, Brownsville, Mission, Pharr, Weslaco, Mercedes, and other Rio Grande Valley communities.
Categories We Cover
RGV Review indexes businesses across 16 categories in the Rio Grande Valley:
Restaurants · Auto Repair · Beauty · Contractors · Education · Entertainment · Financial · Home Services · HVAC · Lawyers · Marketing · Medical · Real Estate · Retail · Technology · Transportation
New categories are added regularly as the directory grows. Businesses in uncovered categories can still be claimed and tracked manually.